TERMS
The owner of the online store OAOA.EE (hereinafter referred to as the online store) is SUPERNATURAL OÜ (registry code 12872834), located at Püü 7a-8, Tallinn, Estonia 11311.
Validity of contract of sale, product and price information
The conditions of sale apply to purchases of goods from the online store.
The prices of the products sold in the online store are in EUR and indicated next to the products.
SHIPPING:
WE SHIP WORLDWIDE VIA ESTONIAN POST - OMNIVA.
The shipping cost is calculated when the purchaser places the order.
ESTONIA €3.00 (parcels)
REST OF THE WORLD €18
SHIPPING TIME IN EUROPE IS APPROXIMATELY 6-10 WORKING DAYS OUT OF EUROPE APPROXIMATELY 10-20 WORKING DAYS.
PLEASE ALLOW US 1-2 DAYS to PROCESS YOUR ORDER.
After shipping your order, you will get a confirmation e-mail with a tracking number. Please note that we do not ship orders out on weekends and local holidays.
We have the right to ship goods in up to 45 calendar days in exceptional cases. (pre-orders)
Please note, OAOA Tallinn is not responsible for damaged items or items lost in shipping.
In that case please file a claim with the carrier.
Pre-Order
This means, that the item is still in production.
These orders are shipped out as soon as they are ready.
But please, be patient, it might take up to 2-4 weeks.
Please note that pre-order items are non refundable, only exchange is possible.
Add the desired products to your shopping basket to order them. Fill in all of the required fields and choose the most suitable shipping method to complete the order. The total cost is then displayed on the screen. This can be paid via PayPal, Credit Cards or Estonian Bank links.
The contract enters into force when the amount payable is transferred to the bank account of the online store.
If we cannot deliver the ordered goods due to stock running out or for any other reason, the purchaser will be informed as soon as possible and the money paid (including the shipping cost) will be refunded promptly, but no later than within 14 days of receiving the notification.
Return/Exchange
Please send email info@oaoa.ee and include all information needed (order
number, your full name and tell us your reason for return)
For returns/exchange you should contact us within 14 days after receiving your order.
Returned items must be in perfect condition and all tags attached. Unfortunately we are not taking back items without tags.
If the goods have been used for any purpose other than is necessary to ensure the nature, characteristics and functioning of the goods, or if there are any signs of use or wear and tear, then we cant accept you return/ exchange.And in this case you will be informed and we have to send your returned items back to you.
MONEY WILL BE RETURNED IN 10 DAYS AFTER THE RETURN.
PLEASE RETURN TO FOLLOWING ADDRESS: SUPERNATURAL OÜ
PÜÜ 7A-8
TALLINN, ESTONIA
11311
The shipping costs for return/exchange are not covered by OAOA Tallinn. And we do not refund shipping costs, except in cases where the reason for the return lies in the fact that a refundable product does not comply with the order (e.g. a wrong or defective product).
The right of return/exchange does not apply if the purchaser is a legal person.
Defective goods
If goods bought from the oaoa.ee online store have defects for which the online store is responsible, the online store will repair or replace the defective goods. If the goods cannot be repaired or replaced, the online store shall return to the purchaser all of the payments involved in the contract of sale.
The online store will respond to the consumer ́s complaint in written form or in a form that enables written reproduction within 15 days.
Direct marketing and processing of personal data
The online store only uses the personal data entered by the purchaser (including name, phone number, address, e-mail and bank details) for processing the order and sending goods to the purchaser. The online store forwards personal data to the transport service provider in order to deliver the goods.
The online store sends newsletters and offers to the purchaser's e-mail address only if the purchaser has expressed their wish to receive them by entering their e-mail address on the website and indicating their desire to receive direct mail.
The purchaser is able to opt out of offers and newsletters sent to their e- mail address at any time by letting us know via e-mail or by following the instructions in an e-mail containing an offer.
Settlement of disputes
All complaints made by a purchaser about the online store must be e- mailed to info@oaoa.ee
If the purchaser and the online store are not able to settle the dispute by agreement, the purchaser may contact the Consumer Dispute Committee.